Precautionary Product Recall
Affected product:: XY
Best before date (BBD): XY
Batch number: XY
Reason:
There is a possibility that XY. For this reason, the product should no longer be used.
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Made in Austria
Laboratory tested
Easy to use
Developed by experts
Recyclable packaging
Premium quality
All other BIOGENA products, as well as the same product with a different batch number than the one listed above, are not affected and can be used without restriction. This warning does not imply that the risk originates from the manufacturer or distributor.
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How to receive your refund?
Stores
Please return the product to one of our BIOGENA Stores. Of course, we will refund you the full purchase price.
Returns by post
Alternatively, you can return the product to us.
Austria
Please return the product postage unpaid to:
BIOGENA Logistics Center
“Rückrufaktion”
Badstraße 8
4723 Natternbach
Austria
Germany
Please request a return label from our customer service team: [email protected] or +49 8654 774 00-0
(Monday to Thursday: 9:00 am – 3:30 pm, Friday: 9:00 am – 1:00 pm)
Switzerland
Please request a return label from our customer service team: [email protected] or +41 43 215 20 51
(Tuesday and Thursday: 8:00 am – 5:00 pm, Wednesday: 8:00 am – 1:00 pm)
All other countries
Please return the product with postage paid to:
BIOGENA Logistics Center
“Product Recall”
Badstraße 8
4723 Natternbach
Austria
We will reimburse your postage costs upon presentation of the receipt.
At BIOGENA, safety and quality are our highest priorities. We have taken immediate precautionary measures and sincerely apologise for any inconvenience this may have caused.
Your Food Safety Department
BIOGENA GmbH & Co KG
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