Accessibility Statement for biogena.com

We want everyone to be able to use biogena.com effectively, including people with disabilities. In this statement, we explain what we are doing to ensure that biogena.com is accessible. In doing so, we adhere to the rules of the European Accessibility Act (EAA) and the WCAG guidelines.

Biogena GmbH & Co KG is committed to inclusion and accessibility. Our aim is to ensure that all users – regardless of physical or technical limitations – can use our service independently and without barriers.

This statement of compliance describes the features of biogena.com. We outline how we meet the requirements of the following laws and standards:

• European Accessibility Act,

• EN 301 549,

• Web Content Accessibility Guidelines (WCAG) 2.2

• Accessibility Act (BaFG)

We review this statement regularly as we continue to improve biogena.com.

• Instructions for understanding and operating content do not rely exclusively on sensory characteristics of components such as shape, colour, size, visual position, alignment or sound.

• The content adapts correctly to the screen orientation, whilst the presentation and functionality remain consistent.

• Where available, the purpose of input fields that accept specific data is correctly communicated to assistive technologies and implemented in a compliant manner.

• The content is scalable, allowing users to adjust the text size individually without the user interface losing functionality.

• Information is presented in the form of text, whilst unnecessary and non-scalable text images are avoided.

• Changes to text spacing (such as line height, spacing between paragraphs, letters or words) do not result in the loss of information or content.

• Additional content displayed on hover or focus remains visible and can be closed without having to move the pointer or focus.

• There are no keyboard traps (free navigation to and from all components is possible).

• There is no interference with keyboard shortcuts consisting of single letters, numbers or symbols.

• No time limits dictated by the content are enforced; where they do exist, they are controllable, adjustable or extendable by the user, or justified by functional or legal requirements.

• No flashing or flickering content is used that could trigger seizures; safety limits are adhered to.

• The purpose of links can be determined by the link text itself or, at the very least, by the link text in the context of the surrounding content.

• There are several ways to identify content within the environment.

• Headings and labels provide clear information about content and functionality.

• The focus indicator for keyboard navigation is visible on all interactive elements.

• Elements that can receive the keyboard navigation focus are always at least partially visible within the viewport.

• Functions are not activated immediately upon touch; they can be cancelled before execution and do not need to be pressed to function.

• For user interface components with labels containing text or text images, the name read by assistive technologies includes the text displayed visually.

• All functions can be used without having to rely solely on the movement of the device or the user.

• All functions can be used without dragging.

• The clickable area of interactive elements is large enough to ensure easy interaction for users.

• All relevant text sections can be identified programmatically.

• User interface components do not trigger unexpected context changes when the keyboard focus is acquired, which could confuse users.

• User interface components do not trigger unexpected context changes when activated by users via the keyboard or assistive technologies, which could lead to confusion.

• The available navigation mechanisms are consistently positioned throughout the service.

• Recurring user interface elements are designed consistently to facilitate their recognition.

• The mechanisms for requesting support or help are consistent throughout the environment.

• If an input error is detected automatically, the incorrect element is identified and the error is described in text form.

• If an input error is detected and correction suggestions are available, these are provided to the user, unless legal requirements preclude this.

• Standardised development technologies are used that can be interpreted by assistive technologies.

We have tested biogena.com with the most common assistive technologies across various combinations of operating systems and browsers:

• Screen readers such as NVDA and JAWS (Windows) as well as VoiceOver (Mac and iOS) help us ensure that all interactive elements are read aloud correctly and can be operated.

• In addition, we test usage with screen magnification and in high-contrast mode.

Our aim is to be compatible with the current versions of common assistive technologies. In doing so, we follow the best practices of WCAG 2.2 and the EN 301 549 standard. This ensures that accessibility is maintained even with future technical developments.

Standards:

On this basis, we apply the criteria of WCAG 2.2 (Level AA, current version) and EN 301 549. Compliance with these standards serves as evidence of conformity with the EAA, the Accessibility Act (BaFG) and other relevant regulations.

Your feedback helps us to further improve biogena.com. If you encounter any barriers or have suggestions, you can contact us at any time by email, telephone or post. Please describe the problem as precisely as possible so that we can provide targeted assistance.

We particularly value feedback when something does not work as expected. Should you have difficulty accessing content or functions on biogena.com or discover a barrier, we would be grateful for your feedback.

Contact details:

Email: [email protected]

Postal address: Biogena Management Holding GmbH, Strubergasse 24, A-5020 Salzburg

When you contact us, please provide as much detail as possible:

• the page or feature in question,

• what happened,

• and what assistive technology you are using, if any.

We aim to respond to your feedback within 15 working days and will do our best to resolve the issue promptly or keep you informed of our progress.

Complaints procedure:

If you are not satisfied with the response received via the contact details above, you may submit a complaint to the Social Ministry Service of the Upper Austria Regional Office.

Contact:

Gruberstraße 63, 4021 Linz

Tel: 0732/7604-0

Fax: 0732/7604-4400

Email: [email protected]

Complaints are examined by the Social Ministry Service to determine whether they relate to breaches of the provisions of the Accessibility Act – in particular, failures to comply with accessibility requirements – by the Federal Government or an institution under its authority.

If the complaint is justified, the Social Ministry Service must issue recommendations for action to the Federal Government or the relevant legal entities and propose measures to remedy the existing shortcomings.

Version history:

This document was last reviewed and updated on 08/04/2026. We plan to review it at least once a year or whenever there are significant changes to the service.