Frequently asked Questions
Here we answer some of your most frequently asked questions. If you have any other queries regarding our products, please don’t hesitate to contact our science team: simply click the contact button (?) on the bottom right.
At Biogena, quality and safety are our top priorities. All newly developed products are subjected to a stress test. They are stored for several months at high temperatures and high humidity. Only those products that pass this test are included in the Biogena range.
The Biogena capsules contain high-quality ingredients - short-term transport or storage (in their packaging) in hot conditions does not affect shelf life or quality.
According to the storage instructions (printed on the label), once the product arrives at its destination, it should be stored at room temperature in a cool, dry place.
We ask for your understanding if certain Biogena products are temporarily available from time to time. This is because we at Biogena are radical fanatics about quality and, in order to meet these high standards, we source and process only the best raw materials available on the market. This means that we are also dependent on our raw material suppliers. Top quality standards are occasionally a limiting factor here, just like everywhere else.
However, we don’t stop with our own quality standards: raw material and food safety are at least as important to us. This is why we also have every batch checked by the LEFO Institute for Food and Environment (www.lefo.de) before finally placing the product on the market. This process can occasionally lead to unpredictable delays that are sometimes unavoidable if we want to meet our own standards for maximum quality in accordance with the pure substance principle.
At Biogena, “pure substance principle” means that we do not use technological additives which are used for the fully automated manufacturing of tablets, capsules and pills (e.g. anticaking or release agents and so forth) or additives that are used for optical reasons or for enhancing the taste of the products (artificial aroma, colouring agents, coatings etc.). Due to a semi-automatic manufacturing process, we can avoid these substances that often have a higher proportion in customary products than the actual active ingredients. In the case of nutritional supplements, additives have to be indicated in the list of ingredients. Here, the patient or customer can get useful information. Concerning the single ingredients, we also care for our raw materials to be free of carrier substances. In cases where this is not possible, we use natural food components such as maltodextrin, cellulose powder or calcium carbonate. The majority of our ingredients is produced exclusively for us – free of carrier substances (e.g. our enzymes our probiotics: other manufacturers often use lactose as a carrier – the product batches produced for us are explicitly without carriers).
More than 80% of all Biogena products are suitable for vegans. Whether a product is suitable for vegetarians or vegans is clearly indicated on the label and in the product description.
Biogena defines "vegan" or "suitable for vegans" as all products that do not contain raw materials that are products of animal origin. In addition, ingredients of animal origin have been eliminated at all stages of production and processing. Only the synthesis of micronutrients by bacteria or yeasts cannot be excluded by this designation.
Biogena defines products as "vegetarian" or "suitable for vegetarians" if they meet the definition of "vegan" but in the production of which the following products of live animals may have been added or used in addition milk, colostrum, farm poultry eggs, honey, beeswax, propolis, wool fat/lanolin from wool derived from live sheep. Similarly, their ingredients or products derived from them may have been added or used in the production process.
BIOGENA preparations are carefully manufactured in our own production facility, BIOGENA Good Health World (Salzburg, Austria), to a unique manufacturing standard. We are certified according to ISO 22,000:2018 and GMP - Good Manufacturing Practice and have organic, halal and kosher certification. The quality-tested raw materials come from premium brand raw material manufacturers - sourced directly from the world market leaders.